Digital technologies are radically transforming the ways in which aid agencies can interact with the communities with whom they work. Oxfam believes that information communication technologies (ICTs) offer a huge opportunity to amplify and improve effectiveness across the organization’s work. From monitoring water points to delivering electronic vouchers through mobile phones and digitalizing protection surveys, Oxfam has been harnessing the use of ICTs to enhance the quality, accessibility and efficiency of its programming. Yet, the path from experimentation to widespread adoption and organizational support for new tools and technologies can be a challenging one, often opening up a range of concerns and opportunities.
This article looks at the example of beneficiary information management and the introduction of World Vision’s Last Mile Mobile Solutions (LMMS) digital registration and distribution management platform. It explores the application of Oxfam’s ‘innovation pyramid’ to take the introduction of new tools from ‘systems of innovation’ to ‘systems of differentiation’ and subsequently to ';systems of record’.